Terms & Conditions All
Acceptance by us of your order is conditional upon acceptance by you
of the following conditions which override all other terms and
conditions expressed, implied, or otherwise wherever contained
‘except’ were any condition affects your statutory rites with in the
sale of goods act 1979 ( as amended). No other variation to the
contract shall be binding upon unless accepted by us in writing.
Description of Goods & Accuracy of Product Information
Certain products are of a technical nature it is not practical
to publish detailed specifications. All images, descriptive matter,
specifications and advertising (including our site) on our site are
for the sole purpose of giving an approximate description of the
goods. All specifications given to the Customer are approximate and
intended as a guide only. The Company does not accept responsibility
for any preparation work based on such specifications.
Our website is accessible by suppliers, manufacturer for ease of
update and some information has been gathered from public-domain
sources. All manufacturers reserve the rite to make alteration and
variations to materials colour grades and technical specifications
at any time due to world resources.
The intention of Bathroom City is that all information on the
website should be as accurate and up to date as possible. However,
Bathroom City cannot guarantee the reliability or the accuracy of
the information. All manufacturers reserve the rite to make
alteration and variations to materials colour grades and technical
specifications at any time due to world resources.
In the event a product is listed at an incorrect price due to
typographical error or error in pricing information from our
suppliers, taxes or duty changes, we shall have the right to refuse
or cancel any orders listed at the incorrect price whether or not
the order has been confirmed.
Samples, Descriptions and Illustrations
1) Where samples of goods or colour charts are provided, these are
submitted only as indicative of goods quoted and subsequent sale of
2) Whilst all our descriptions and illustrations of the goods in
catalogues, brochures and price lists provided by us have been
carefully prepared, they are intended for general guidance only and
do not form part of any contract. We do not accept responsibility
for any errors or omissions or for any loss resulting from reliance
on such descriptions and illustrations.
3) Where we agree to provide a specially designed plan, we shall
not accept any liability arising from any omissions or inaccuracies
in the measurements you have given to us. Any plan drawn up by us is
and remains our property and may not be reproduced in whole or in
part without our written consent.
Prices of Bathroom Suites, Shower Enclosures and Vanity Units
4) All prices quoted are those ruling at the date of our quotation
or the date dispatch of the goods, as the case may be, and are
subject to variation. You will be notified of any alteration to
price before despatch of your order and you will be given the
opportunity to cancel the item due to the price variation.
5) We reserve the right to alter the contract price to take account
of any alteration in the rates of any value added tax or similar
sales tax now or hereafter imposed.
Availability of Goods
All products and services are subject to availability and may be
withdrawn at any time due to unforeseen circumstances. If we do not
supply the goods for any reason we will not charge you for these and
we will refund any money already paid to us for the items that have
been withdrawn. However, we will not be responsible for compensating
you for any other losses you may suffer if we do not supply the
goods. All goods referred to as “ex stock” are offered subject to
prior sale and final inspection.
(1) Delivery dates are quoted without engagement, although every
endeavour will be made to adhere to the dates or the dates quoted.
Deliveries to you are all dependant on the supplier / manufacturer
deliveries to us and there for out of our sole control.
In no circumstances shall we be liable for any delay in delivery or
loss arising there from, however caused.
Time shall not be of the essence of the contract.
(2) When goods are offered for delivery, our obligation is limited
to delivery as near to site as safe hard road and vehicle size
permits with in the law. You are responsible for providing, free of
charge, the labour required to unload and stack your goods. Our
delivery drivers are not authorized to enter your premises.
(3) We reserve the right to deliver the contract goods by
instalments were necessary.
(4) We will not be liable for costs you incur due to non delivery
of goods or your engagement of fitters and traders.
All prices on our website are exclusive of delivery charges
unless otherwise stated, which will be added to the price of the
products at our checkout.
Where free of charge delivery is offered it is based on one free
delivery on our normal delivery days to your area. Should you
require a special delivery service – time - day or method of
transport this can be quoted and charged for separately at any point
prior to despatch of goods. Should you require any alterations to
the delivery after despatch of your goods we reserve the right to
charge you for all costs incurred by the company to retrieve
redirect return or redeliver your order. Any transit damage to the
goods, shortages or incorrect goods supplied must be noted on the
delivery consignment note at the time of delivery.
Time Limitation for Notification of Claims
Damage in transit: If goods arrive in a damaged condition you
must make a note on the carrier's delivery consignment note and it
will be your responsibility to inform us within 48 hours of
Shortages: It is your responsibility to sign for the correct number
of packages as shown on the carrier's delivery consignment note. Any
shortages must be noted on the consignment note and it will be your
responsibility to notify us within 48 hours of delivery.
In-Correct Goods: It is your responsibility to notify us of any
in-correct goods supplied within 48 hours from delivery.
Our liability for damage or non-delivery of goods duly notified to
us in accordance with the above shall in any event be limited to
replacement of the goods within reasonable time (or at our option
refunding the price thereof).
ACCEPTANCE OF GOODS
All goods must be fully inspected by you before the fitter is
allowed to start installation to ensure you are fully satisfied with
your purchase. Any product once in your possession that have been
fitted in any way and ‘conform to standards’ will be deemed as
accepted by you. We strongly advice all our customers to ensure all
products are as chosen i.e. design colour quality size variation etc
before instructing an installer. Please refer to the Description of
Goods & Accuracy of Product Information above for manufacturer
variations details. (All manufacturers reserve the right to make
alteration and variations to materials colour grades and technical
specifications at any time due to world resources). Where goods are
rejected by you for whatever reason we will endeavour to organise a
replacement as soon as practical. (please be aware that some of your
chosen products may have a long lead time for re-delivery from the
suppliers it is also possible the manufacturer may make
specification changes at any time).
All products supplied are covered by the terms and conditions of
the Manufacturer's Guarantee. This guarantee specifically excludes
faults caused by accident, neglect, and misuse. In addition routine
maintenance, if needed, is not covered. This does not affect any
statutory rights that you have.
Where an installer is recommended or advertised by us - this is
in good faith - without responsibility and with out warranty as to
the ability of the installer nor is any such warranty to be implied
by reasons of such recommendation or appointment in no circumstances
shall we be liable for any loss, damage or expense suffered by you
or any third party by reasons of any acts, defaults, omissions or
delays of the installer, his servants, agents or subcontractors
whether due negligence or otherwise. All recommendations are from
customer feed back only and do not form part of our contract.
The obtaining of any necessary consents for the installation of
the goods whether from local or other authorities and the fact that
the installation of the goods is in breach of any of the provisions
of any bye-laws, regulations or statutes shall not be our
responsibility and shall have no effect on the validity of a
contract of sale of our goods. The contract is deemed as supply of
Every contract to which these conditions apply shall be
construed and operate as an English contract and in accordance with
English Law and all disputes shall be submitted to the jurisdiction
of the English Courts
Payment Methods - We accept all major credit and debit cards
including Visa, MasterCard and Switch. On the order you must provide
us with your exact billing address and telephone number - the
address and phone number your credit card bank has on file for you.
Incorrect information will cause a delay in processing your order.
Your order will only be processed once authorisation of your credit
card has been properly received.
ONLINE CUSTOMER ORDERS - Distance Selling - cancellation rights
Customers under the Consumer Protection (Distance Selling)
Regulations 2000 who wish to cancel their order should do so within
7 working days commencing the day after the day of delivery.
Cancellation should be in writing. The delivery costs and safe
return of these products must be at the customer’s expense and
within a reasonable time scale. Customers must ensure these products
are securely packaged to suit the method of transport chosen. The
supplier does offer a chargeable collection service.
The Consumer Protection (Distance Selling) Regulations 2000 provide
that customers are under a statutory duty to take reasonable care of
the goods. If this statutory duty is breached (for example, by not
keeping the goods safe and in a good condition whilst in a
customer’s possession or by returning goods to us via an uninsured
delivery and subsequently those goods are damaged during the inward
delivery) we have the right to take action against the customer
under the Regulations for breach of the statutory duty.
Customised Bespoke Made to Measure Products
We will not accept cancellation or return on customised, made to
measure or bespoke products as these products are exempt from the
right to cancel under the Consumer Protection (Distance Selling)
Customised ‘Made to Measure Bespoke’ Products are those that are
specially manufactured, altered or modified to your specific
requirements i.e. fitted furniture, colour/ size/ shape variation.
Customised, bespoke whirlpool bath fitting to include hydrotherapy
lights and air spare systems. Where you have ordered a bath and then
ordered a whirlpool system to be fitted to the bath to your chosen
requirements i.e. the bath has been drilled and modified.
Customised Tap holes – Where you have ordered a bath and in addition
you have requested our special drilling service. (1, 2, 3, 4 tap
hole – and hole positioning) prior to delivery.
All products that are customised, made to measure or bespoke have
been modified to your specific personal needs and cannot be
cancelled under the Consumer Protection (Distance Selling)
Customers that place orders in person in
the showroom whether or not subsequently confirmed by telephone.
There is no legal requirement on the company to accept returns,
offer an exchange or a refund for items that are fault free and
conform to the Sale of Goods Act 1979.
However once an order has been placed the company will review a
return, exchange or cancellation on a case by case basis. If the
company gives a concession we will make a standard charge of 25%
restocking fee plus delivery charges, where applicable.
If you are an international supplier in
domestic bathroom products and bathroom
accessories, please do come in contact with our imports department.
Part of Bathroom City's success is based on the people who share
our enthusiasm, customer focus and drive to be the very best in
the business. This is what sets us apart from others.
Bathroom City has been in the bathroom business for more than 20
years and is the UK's most knowledgeable, successful and innovative
bathroom retailer selling at retail and wholesale markets.
With two massive showrooms and a 65,000 square feet warehouse stocking
thousands of lines, we are Britain's Number One Bathrooms Superstore.