14 Day Returns
At Bathroom City we strive to ensure complete customer satisfaction with our products, however we understand that on rare occasions you may wish to return an item.
In accordance with Consumer Contracts Regulations, formerly known as Distance Selling Regulations, we offer a 14 Day Returns policy on goods purchased online.
In order to qualify for a refund, you must return the item within 14 days of your original purchase date, it must be in its original packaging, in the condition it arrived in and unused.
This is excluding bespoke items, specially ordered items and damaged goods.
Damaged goods, incorrect goods and shortages must be reported to us within 48 hours of delivery.
We strongly recommend that our customers to inspect their items upon delivery and reject any unsatisfactory items. Acceptance of goods will be regarded as satisfaction with your items. We regret that we cannot accept returns on items that have been installed.
Please refer to our Terms and Conditions for more information.