Terms and Conditions


Acceptance by Bathroom City of your order is conditional upon acceptance by you of the following conditions which override all other terms and conditions expressed, implied or otherwise and wherever contained, except where any condition affects your statutory rights within the Consumer Rights Act 2015 (as amended). No other variation to the contract shall be binding unless accepted by us in writing.

Description of Goods & Accuracy of Product Information

Certain products are of a technical nature where it is not practical to publish detailed specifications. All images, descriptive matter, specifications and advertising included on our site are for the sole purpose of giving an approximate description of the goods. All specifications given to the Customer are approximate and intended as a guide only. Bathroom City does not accept responsibility for any preparation work based on such specifications. Our website is accessible by suppliers and manufacturers for ease of update and some information has been gathered from public-domain sources.

All manufacturers reserve the right to make alterations and variations to materials, colour grades and technical specifications at any time due to world resources. The intention of Bathroom City is that all information on the website should be as accurate and up-to-date as possible. However, Bathroom City cannot guarantee the reliability or the accuracy of the information. All manufacturers reserve the right to make alteration and variations to materials, colour grades and technical specifications at any time due to world resources.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price, whether or not the order has been confirmed.

Samples, Descriptions and Illustrations

  1. Where samples of goods or colour charts are provided, these are submitted only as indicative of goods quoted and subsequent sale of goods.
  2. Whilst all our descriptions and illustrations of the goods in catalogues, brochures and price lists provided by us have been carefully prepared, they are intended for general guidance only and do not form part of any contract. We do not accept responsibility for any errors or omissions or for any loss resulting from reliance on such descriptions and illustrations.
  3. Where we agree to provide a specially designed plan, we shall not accept any liability arising from any omissions or inaccuracies in the measurements you have given to us. Any plan drawn up by us is and remains our property and may not be reproduced in whole or in part without our written consent.
  4. All prices quoted are those ruling at the date of our quotation or the date of dispatch for the goods and are subject to variation. You will be notified of any alteration to prices before the despatch of your order and you will be given the opportunity to cancel the item due to the price variation.
  5. We reserve the right to alter the contract price to take account of any alteration in the rates of any value added tax or similar sales tax now or hereafter imposed.

Availability of Goods

All products and services are subject to availability and may be withdrawn at any time due to unforeseen circumstances. If we do not supply the goods for any reason we will not charge you for these and will refund any money already paid to us for the items that have been withdrawn. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods. All goods referred to as “Instock” are offered subject to prior sale and final inspection.


  1. Delivery dates are quoted without engagement, although every endeavour will be made to adhere to the dates or the dates quoted. Deliveries to you are all dependent on the supplier/manufacturer deliveries to us and therefore out of our sole control. In no circumstances shall we be liable for any delay in delivery or loss arising from it, however, caused. Time shall not be of the essence of the contract.
  2. When goods are offered for delivery, our obligation is limited to delivery as near to the site as safe hard road and vehicle size permits within the law. You are responsible for providing, free of charge, the labour required to unload and stack your goods. Our delivery drivers are not authorised to enter your premises. All packaging materials including pallets create etc will form part of the product purchase and will need to be disposed of by the customer or alternatively utilised for the purpose of returning goods.
  3. We reserve the right to deliver the contract goods by instalments where necessary.
  4. We will not be liable for costs you incur due to non-delivery of goods or your engagement of fitters and traders.

Delivery Charges

All prices on our website are exclusive of delivery charges unless otherwise stated, and will be added to the price of the products at our checkout. Where free of charge delivery is offered it is based on one free delivery on our normal delivery days to your area. Should you require a special delivery service with a designated time, day or method of transport, this can be quoted and charged for separately at any point prior to despatch of goods.

Should you require any alterations to the delivery after despatch of your goods, we reserve the right to charge you for all costs incurred by the company to retrieve, redirect, return or re-deliver your order. Any transit damage to the goods, shortages or incorrect goods supplied must be inputted on the delivery consignment note at the time of delivery.

Time Limitation for Notification of Claims

Damage in Transit: If goods arrive in a damaged condition you must make a note on the carrier's delivery consignment note and it will be your responsibility to inform us within 48 hours of delivery.

Shortages: It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 48 hours of delivery.

Incorrect Goods: It is your responsibility to notify us of any incorrect goods supplied within 48 hours from delivery. Our liability for damage or non-delivery of goods duly notified to us in accordance with the above shall, in any event, be limited to replacement of the goods within a reasonable time (or at our option refunding the price thereof).

Acceptance of Goods

All goods must be fully inspected by you before the fitter is allowed to start installation to ensure you are fully satisfied with your purchase. Any product once in your possession that has been fitted in any way and ‘conform to standards’ will be deemed as accepted by you. We strongly advise all our customers to ensure that all products are as chosen before instructing an installer i.e. design, colour, quality, size, variation etc.

Please refer to the Description of Goods & Accuracy of Product Information above for manufacturer variations details. All manufacturers reserve the right to make alterations and variations to materials, colour grades and technical specifications at any time due to world resources. Where goods are rejected by you for whatever reason we will endeavour to organise a replacement as soon as practical. Please be aware that some of your chosen products may have a long lead-time for re-delivery from the suppliers and it is also possible the manufacturer may make specification changes at any time.

Product Guarantees

All products supplied are covered by the terms and conditions of the Manufacturer's Guarantee. This guarantee specifically excludes faults caused by accident, neglect and misuse. In addition, routine maintenance if needed is not covered. This does not affect any statutory rights that you have.

Bathroom Installers

Where an installer is recommended or advertised by us then this is in good faith and without responsibility and without warranty as to the ability of the installer nor is any such warranty to be implied by reasons of such recommendation or appointment. In no circumstances shall we be liable for any loss, damage or expense suffered by you or any third party by reason of any acts, defaults, omissions or delays of the installer, his servants, agents or subcontractors whether due to negligence or otherwise. All recommendations are from customer feedback only and do not form part of our contract.


The obtaining of any necessary consents for the installation of the goods, whether from local or other authorities and the fact that the installation of the goods is in breach of any of the provisions of any bylaws, regulations or statutes, shall not be our responsibility and shall have no effect on the validity of a contract of sale of our goods. The contract is deemed as a supply of product only.

Proper law

Every contract to which these conditions apply shall be construed and operate as an English contract and in accordance with English Law. All disputes shall be submitted to the jurisdiction of the English Courts.


Payment Methods: We accept all major credit and debit cards including Visa, MasterCard and Switch. On the order you must provide us with your exact billing address and telephone number - the address and phone number your credit card bank have on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been properly received.

Online Customer Orders - Distance Selling - cancellation rights and returns

Customers under the Consumer Protection (Distance Selling) Regulations 2000 who wish to cancel their order should do so within 14 days, commencing the day after the day of delivery. Cancellation should be in writing. The delivery costs and safe return of these products are at the customer’s expense and within a reasonable time scale. The products will only be refunded under the distance selling regulations if the item or items are returned complete in the original packaging and undamaged all boxes packaging must be in a resaleable condition. If the product arrives back in an unsaleable condition the company will deem the item to be damaged and no refund will be given. Goods that arrive damaged will need to be collected within 7 days at the customer's expense or the items will be disposed of and disposable costs will be sent to the customer for payment.

Customers must ensure these products are securely packaged to suit the method of transport chosen. The supplier does offer a chargeable collection service. The Consumer Protection (Distance Selling) Regulations 2000 provide that customers are under a statutory duty to take reasonable care of the goods. If this statutory duty is breached (for example, by not keeping the goods safe and in a good condition whilst in a customer’s possession or by returning goods to us via an uninsured delivery and subsequently those goods are damaged during the inward delivery) we have the right to take action against the customer under the regulations for breach of the statutory duty.

Customised Bespoke Made to Measure Products

We will not accept cancellation or return on customised, made-to-measure or bespoke products as these products are exempt from the right to cancel under the Consumer Protection (Distance Selling) Regulations 2000.

Examples: Customised, made-to-measure or bespoke products are those that are specially manufactured, altered or modified to your specific requirements i.e. fitted furniture with colour/size/shape variations or whirlpool baths customised to include hydrotherapy lights or air spa systems. Another example is where you have ordered a regular bath and then ordered a whirlpool system which requires the bath to be drilled or modified.

Customised tap holes – Where you have ordered a bath and prior to delivery requested our special drilling service for 1, 2, 3, 4 tap holes or specific hole positioning. All products that are customised, made-to-measure or bespoke and have been modified to your specific personal needs cannot be cancelled under the Consumer Protection (Distance Selling) Regulations 2000.

In-Store Customers

When a customer places an order in person in the showroom, whether or not subsequently confirmed by telephone, there is no legal requirement on the company to accept returns, offer an exchange or a refund for items that are fault-free and conform to the Consumer Rights Act 2015. However, once an order has been placed Bathroom City will review a return, exchange or cancellation on a case-by-case basis. If the company gives a concession we will make a standard charge of 25% re-stocking fee plus delivery charges, where applicable.

Voucher Codes & Special Discounts

Voucher codes, special discounts and offers cannot be used in conjunction with any other offer or promotional codes. Voucher code entitles you, at the time of ordering only. We reserve the right to decline to accept orders we feel are invalid or while stocks last. All Promotion and codes are only valid while stocks last and may be withdrawn at any time. Only one promotion code can be used per order, per household. Prices are shown in our Bathroom City sale banners and posters were correct at the time of print, errors and omissions excepted.