Bathroom Inspiration

Klarna

Flexible ways to pay for your bathroom

Split the cost into three interest-free instalments, pay in full within 30 days, or spread it over 12 months. Choose the plan that works for you at checkout.

Pay in 3 Pay in 30 days 12-month finance

How Klarna works

Klarna gives you three ways to pay for your bathroom — you choose which one suits you at checkout. Approval is automated and based on your credit profile, payment history with Klarna, and total outstanding debts. Each purchase is assessed individually, so being approved once doesn't guarantee approval for every future order.

Payment options

Interest-free

Pay in 3

Split your purchase into three equal payments. The first is taken at checkout, the second 30 days later, and the third 60 days later. No interest, no fees for on-time payments. Late payments will attract a late payment charge.

Buy now, pay later

Pay in 30

Receive your order now and pay in full within 30 days. Klarna sends you a payment reminder with details on how to pay. You can also pay the balance early at any time. Late payments will attract a late payment charge.

12 monthly payments

Finance

Spread the cost over 12 equal monthly payments at 18.9% APR (variable). For example, a £1,200 purchase would cost £110.53/month, with a total payable of £1,326.37. Subject to status and affordability.

How to use Klarna at checkout

Select Klarna

Choose Klarna as your payment method at checkout.

Sign in or sign up

Choose your plan

Pick Pay in 3, Pay in 30, or 12-month finance.

Done

Complete your purchase. Klarna handles the rest.

Klarna is available for online purchases only — it cannot be used for phone orders or in-store purchases.

Who can use Klarna?

To use Klarna you must be at least 18 years old, a UK resident, and have a valid bank account with a credit or debit card. You'll need a good credit history and the ability to receive verification codes by text message. You can improve your chances of being approved by providing your full name, phone number and address, and by arranging delivery to your registered billing address.

Does Klarna affect my credit score?

Klarna shares information with two of the UK's major credit reference agencies about how you use the service. On-time payments won't negatively affect your score and will build a positive repayment record. Late or missed payments will appear on your credit history and could affect your score negatively. Using Klarna responsibly — paying on time and not overcommitting — is the best way to protect your credit rating.

Returns and refunds with Klarna

If you need to return an item, contact Bathroom City first to arrange the return following our returns policy. If returning by post, keep your tracking number. If returning in store, keep the return receipt.

Once the return is arranged, log in to the Klarna app or website, find the purchase, and select "Report a return." Klarna will contact us and pause your payments until the return is processed. Once we confirm the refund, Klarna will refund the applicable amount to your original payment method. Allow a few days for processing.

Is Klarna safe?

Yes. Klarna uses strong encryption, fraud detection and security protocols to protect your personal and payment information. Klarna's Buyer Protection Policy provides additional safeguards — covering you in the event of a dispute, a missing delivery, or an item that doesn't match its description. Klarna is authorised and regulated as a payment services provider.

Frequently asked questions

Do I need a Klarna account to use it?

Yes. You need a Klarna account to use any of the payment options. You can create one during your first purchase at checkout — it takes less than a minute.

Can I use Klarna for phone or in-store orders?

No. Klarna is available for online purchases through the Bathroom City website only. For in-store and phone orders, we offer alternative payment options including Novuna finance and Clearpay.

Is there a spending limit on Klarna?

There's no fixed maximum. The amount you can spend is determined by an automated approval decision based on your credit profile, payment history and the specific order. Each purchase is assessed individually.

What happens if I miss a Klarna payment?

Late payments attract a late payment charge from Klarna. Missed or late payments may also appear on your credit history and could affect your credit score. If you're struggling to make a payment, contact Klarna's customer service team as early as possible to discuss your options.

What if my Klarna application is declined?

Approval decisions are fully automated by Klarna — Bathroom City has no control over the application or approval process. If you're declined, it may be due to your credit history, existing commitments, or the specific order value. Contact Klarna Customer Service for further support. Alternatively, we offer other payment options including Novuna finance, Clearpay and PayPal Credit.

Does Klarna charge interest?

Pay in 3 and Pay in 30 are interest-free — you pay only the price of your order. The 12-month financing option charges interest at 18.9% APR (variable). Late payment fees apply across all options if you miss a scheduled payment.

Can I pay off my Klarna balance early?

Yes. You can make early payments at any time through your Klarna account online or via the app. There are no fees or penalties for paying ahead of schedule.

What happens to my Klarna payments if I return an item?

Contact us to arrange the return, then report it through the Klarna app. Klarna will pause your payments while the return is processed. Once we confirm the refund, Klarna refunds the applicable amount to your original payment method.

Important information Klarna offers pay later services based on a number of factors including the purchase amount and previous order history. Being accepted to use Klarna does not guarantee it will be offered for every order. Borrowing more than you can afford could seriously affect your financial status — please make sure you can afford your repayments and spend responsibly. Pay in 3 and Pay in 30 are unregulated credit agreements. The 12-month financing option is a regulated credit agreement provided by Klarna Bank AB. 18.9% APR (variable). Terms, conditions and eligibility criteria apply at klarna.com/uk/terms-and-conditions.