Delivery Information
Delivery information
We deliver across the whole of the UK — including Scotland, Northern Ireland, the Highlands and Islands. Choose a date that suits you, and we'll take care of the rest.
How delivery works
Once your order is ready, we dispatch it through our delivery partner, Palletways. You can choose a delivery date that works for you — up to 100 days in advance — giving you full control over when your bathroom arrives. All deliveries are made between 8am and 6pm, and you'll receive a time slot on the morning of your delivery so you know exactly when to expect it.
Place your order
Order online and choose a delivery date up to 100 days in advance.
We dispatch
Your order is picked, packed and handed to Palletways.
Get your time slot
On the day of delivery, you'll receive a time slot between 8am and 6pm.
Delivery day
Your order is delivered to the kerbside of your property.
Choosing your delivery date
When you place your order, you'll be able to select a delivery date that works best for you — up to 100 days in advance. This is especially useful if you're coordinating with tradespeople, planning a renovation around a specific timeline, or simply want to make sure someone is home to receive the delivery.
Once your order has been dispatched to Palletways, they will hold it at their depot for up to 5 days ahead of your chosen delivery date.
Need it as soon as possible?
If you've placed an order for the earliest available delivery, please be aware that the order is processed and dispatched quickly. If you need to make any changes to your delivery date after ordering, you must contact us within 48 hours. Changes requested after this window may incur additional charges.
Call us on 0121 753 0700 or email customerservice@bathroomcity.co.uk as soon as possible if you need to rearrange.
Express delivery
Need your bathroom sooner? We offer an express next-day delivery service for all stocked items to most of mainland UK at an additional cost of £75.
Express delivery is unavailable over the weekend. Orders placed after 12pm on Thursday, or before 12pm on Friday, will be delivered on Monday. Orders placed after 12pm on Friday will be delivered on Tuesday.
Please refer to the table below for express delivery timescales:
| Order placed | Delivered on |
|---|---|
| Monday before 12pm | Tuesday |
| Tuesday before 12pm | Wednesday |
| Wednesday before 12pm | Thursday |
| Thursday before 12pm | Friday |
| Thursday after 12pm — Friday before 12pm | Monday |
| Friday after 12pm | Tuesday |
| Orders placed on or before bank holidays | Duration of bank holiday added to lead times above |
This service is only available to customers within mainland UK. Customers in excluded postcodes will not see the express delivery option at checkout.
White glove delivery
For customers who want a premium, hassle-free experience, we offer a white glove delivery service. Unlike our standard kerbside delivery, white glove means your order is brought directly into your home and placed in a room of your choice — so you don't have to worry about moving heavy bathroom products yourself.
Room of choice
Your products are carried inside and placed wherever you need them.
No heavy lifting
Our team handles everything — no need to recruit friends or neighbours.
Priced on application
Pricing is based on your order and location. Get in touch for a quote.
White glove delivery is available on request and priced based on your order size, weight and delivery location. To arrange white glove delivery or to get a quote, call us on 0121 753 0700 or email customerservice@bathroomcity.co.uk before placing your order.
Pallet delivery
Most bathroom orders are delivered on a pallet due to the size and weight of the products. Here's what you need to know:
Kerbside delivery
Your order will be delivered to the nearest safe and accessible point at the kerbside of your property. The driver is unable to bring pallets inside your home or up driveways, steps, or paths.
Be prepared
We recommend having someone available to help move items from the kerbside into your property. Check your time slot on the morning of delivery so you're ready.
Check on arrival
Inspect your delivery as soon as it arrives. Report any damage or missing items within 2 working days. Do not install products before inspecting them thoroughly.
The wooden pallet your order arrives on is yours to keep or dispose of — the driver will not remove it. Smaller items may be placed inside the boxes of larger items, so please check thoroughly before reporting any shortages.
Lead times
Lead times vary depending on the product. Our own-brand products are typically held in stock and dispatched quickly. Branded products are ordered from the manufacturer and lead times vary by supplier — from as little as 3 days to up to 6 weeks for specialist items.
You'll be given an estimated delivery window at the time of purchase. If there are any delays beyond the communicated timescale, we'll contact you as soon as possible with updated information.
We recommend not booking tradespeople until your order has arrived and been fully inspected. Bathroom City cannot compensate for costs arising from delivery delays.
Failed deliveries and redelivery charges
If nobody is available to receive the delivery, or if the driver is unable to access your property safely, the delivery will be marked as failed. A redelivery charge of £25 will apply to rearrange a new delivery date.
To avoid this, please make sure someone is at the property during your delivery window and that the kerbside is accessible for a large vehicle. If you know in advance that you won't be available, contact us at least 48 hours before your delivery date to rearrange free of charge.
Collect from our warehouse
Prefer to collect? You're welcome to pick up your order from our Birmingham warehouse and showroom. Being located in the heart of the Midlands, we're conveniently positioned for customers across the UK.
Collection address:
Bathroom City, Unit 15, Seeleys Road, Tyseley, Birmingham, B11 2LQ
Collection hours: Monday to Friday, 9am to 5pm
Please check all items thoroughly at the time of collection. We are unable to accept returns for damage reported after items have left our premises, unless reported at the time of collection.
Frequently asked questions
How much does delivery cost?
Where do you deliver?
Can I choose my delivery date?
Will I get a delivery time slot?
Can I change my delivery date after ordering?
What is white glove delivery?
Do you offer express or next-day delivery?
What happens if I'm not home for my delivery?
How is my order delivered?
What should I do when my delivery arrives?
How long will my order take to arrive?
Can I collect my order instead?
What do I do with the pallet?
Can I book tradespeople before my delivery arrives?
Bathroom delivery across the UK
Bathroom City delivers bathroom furniture, vanity units, baths, shower enclosures, taps and accessories to every part of the United Kingdom — from central Birmingham to the Scottish Highlands, Northern Ireland and the Islands. With free delivery on orders over £50, an express next-day service for £75, and the ability to choose your delivery date up to 100 days in advance, we make it easy to plan your bathroom renovation around your own schedule.
Our partnership with Palletways means your order is handled with care from our Birmingham warehouse right to your kerbside. Every delivery comes with a time slot on the day so you're not left waiting around, and our customer service team is on hand if you need to make any changes along the way. For customers who'd prefer a hands-off experience, our white glove delivery service brings your order inside your home and places it in a room of your choice — just get in touch for a quote.
Whether you're fitting a new bathroom yourself or working with a tradesperson, having control over when your products arrive makes the whole project easier. Choose a date that lines up with your installation schedule, inspect everything on arrival, and get started with confidence. If you'd prefer to collect your order in person, you're welcome to visit our Tyseley warehouse any weekday between 9am and 5pm.
We've been delivering bathrooms from Birmingham since 1986 — and we know that getting your order to you safely, on time, and in perfect condition is just as important as the products themselves.