Customer Testimonials

Excellent product description, sales service and customer support.
The quadrant shower screen was well described on the website, and once ordered was delivered within 4 days exactly when they said it would be. When I had a fitting query, BC directed me to the manufacturer's helpline (Lake's Bathrooms) and I was really impressed by the practical knowledge of the chap I spoke to. Happy with the product. Easy to install. Overall an A1 experience.
No Need For Improvements
Very please with the overall service. Any queries we had at point of order were answered straight away. Our delivery was on time with no issues at all, overall a great experience and good customer service.
Great Customer Service
I ordered stock items meaning my delivery was organised quickly. I received updates with regards to my order where needed and i would definitely purchase from here again
Peter Icke
The Price Is Right
Out of all the companies I considered, I decided with Bathroom City as the prices were perfect.
Doller Patel
Best Company
Very prompt delivery. I had ordered from several bathroom companies and Bathroom City were first to delivery. Very happy with the fast service.
Glynn Tate
Fantastic Experience With Bathroom City
My order went through smoothly with no issues at all. I was kept up to date at all times meaning I could keep my customers up to date. Everything arrived on time and was in fantastic condition.
Mrs Vaughan
Best Out of 3
My sales person was extremely helpful. Was looking to purchase my goods from 3 different suppliers but went with Bathroom City, & I'm glad i did as they were able to give me a quick response and everything flowed well after point of sale
Mrs Sherrieff
Really Impressed
Purchased a Rondo mirror and a Xenon mirror, brilliant looking products. Good communication all round & delivery went ahead when promised.
Mrs Lorriman
Super Service
Customer service was great and my sales person was very helpful with any queries i had with my order.
Fast Information
Great customer service rang a few weeks ago and requested dimensions for a product the information was given straight away, fast service.
Mrs Mapperson
Very Impressed
I have already recommended Bathroom City to others. The Service in-store was great and my salesman Tips was a pleasure to deal with. He was very helpful without being pushy and provided a great service to ensure all my needs were were met when it came to providing product information. I also think the pricing on their products are really good.
Mr Welsh
Good Service
Fast Delivery and products look amazing. We did have one damaged item on delivery but was resolved straight away when speaking to the customer service team. No improvements needed, great experience.
No Problems
Service was very good had no issues.
Mr Donnely
Great Stuff
Love my new goods and all looks smart in place. had one small issue but this was resolved quickly with no fuss.
Mrs Lewis
Helpful Team
Quick and efficient service, everyone I dealt with was very helpful.
No Issues
Quick service with no issues at all
Mr Holland
Really good
really helpful with quick efficient services
Mr Ferris
Good Service
Quick and helpful customer service team.
Mr Joe
Great Response
Very impressed with response times from customer service, had one small issue that was dealt with quickly.
Mr & Mrs Ball
Missing item, Quickly resolved
One item was missing from delivery but was shipped for the following day. Efficient customer service!
Mrs Clarke
Customer service was very good! Delivery was quick! Goods to a high standard!
Mrs Woods
Small problem, Resolved
The customer service team are great! Small issue came up but was dealt with in an exceptional time scale.
Mrs Parkes
Great Experience
Product were better than expected, customer service was great and I will be ordering again.
Mrs Ward
100% Worth It
My sales person was Paul, his service was second to none. He had great knowledge of the products purchased and was helpful throughout. The quality of the goods are outstanding and the service as a whole has been an amazing experience. I have recommended Bathroom City without hesitation to friends and family. My plumber was very impressed with the finished project and says it the best bathroom he has seen in 20 years!! Bathroom City would be my first choice for any bathroom related goods, the quality is superb!
Mr Jenner
Overall a Pleasant Experience
Great website to order from, pricing of the items are very good & the whole process was nice and simple.
Mrs Williams
Quick Service Throughout
My goods arrived promptly without any issues. When I raised a query to the customer service team I received a quick response. Very impressed!
Mr Fletcher
Good service
Customer service was good & I was updated on a delay with my order. Kept in the loop throughout.
Mr Wareham
Delighted, Thank you
I have recommended you to my next door neighbour, very good customer service
Mr Morris
No improvements needed, fantastic company and fantastic product!
Mr Kidson
Thank you Bathroom City
Excellent service from all areas within the business.
Great Company Overall
Excellent customer service, happy with all goods & have even ordered more!
Mrs Bossons
Chuffed To Bits
We have recommended Bathroom City to friends and family and will be using you again in the future. The showroom was brilliant, had to pop in to see the Hacienda range, it looks as good as the picture online if not better
Cath Pedwell
Bathroom city have a great choice of bathroom furniture The staff are very helpful and the customer service team provide a great service.
We have used their products and services several times and have always been very satisfied with the price and service received.
A Coombes
Hacienda 1500 Vanity Unit,
We purchased Hacienda 1500 Vanity Unit, we have been very satisfied with all the service given to date and are delighted with the high quality unit and fittings that were delivered. There was one small item missing but when we contacted bathroom city it was resent and delivered without any delay.
overall very satisfied customer and would use again, thanks
Fantastic Customer Service
After visiting Bathroom City and viewing the Lucido vanity unit we ordered it immediately. Unfortunately as I checked my delivery today the unit had been damaged in transit. I spoke with great customer service advisors who were very understanding and helpful dealing with the matter immediately by issuing a replacement free of charge, which is to be delivered on their next available delivery. So refreshing not to face a brick wall when speaking to customer service. Thank you for both your help! We look forward to recieving the replacement ready for our new bathroom installation. :)
Alan M
First Class Products & First Class Service !
I purchased my bathroom ( L shaped bath with shower screen, Basin & Toilet ) from Bathroom City after lots of research with different suppliers, and then visiting their Birmingham showroom. Staff were friendly, helpful and knowledgable without being "pushy". They guided me through the various options until I knew exactly what I wanted. I was pleasantly surprised by the prices - which were better than competitors selling similar products of lesser quality ! The delivery service could not be faulted, I chose the day of delivery and received a 1 hour time slot on the day. I had a minor problem with a tap and shower seal after installation that were both replaced without question free of charge. Well done Bathroom City, it makes a welcome change to receive such excellent service these days, and I would recommend you to anyone thinking of buying any new bathroom equipment :-)