Customer Testimonials

What Our Customers Say

Discover why our customers love us! Read their testimonials below to learn about their experiences with our products and services.

  • Andrea
    quick delivery
    quick delivery, good communication, the product is not fitted yet but it seems like everything is ok.
  • Wayne
    Excellent Customer Service Support
    Bought a bath and riser plug waste unit. My fitter was very complimentary about the quality of the bath. Once it had been installed, however, water was being lost through the waste, even though the plug was 'closed'. The fitter suggested that it was designed to do this ! I contacted Bathroom City Customer Services, exchanging photos. They guessed (because we could not actually see) that a rubber seal below the plug hole had not been fitted. They sent me a replacement, which I fitted myself (it took two minutes) - 'problem' solved ! Excellent customer service support and a big thank-you to Kelly in particular for her help and patience.
  • Andy
    Excellent from start to finish.
    Ordered a whirlpool bath recently and found that it was a very good price, excellent delivery service and after care service.Could not fault them.They helped without hesitation when I had forgot to order the end panel.
  • nicholas ramovic
    Responsive and great range
    Only company to cater for my needs with a massive range of different options. Customer service flexible and reply very quickly. Will use their service again!
  • Consumer
    Bathroom Cabinet Malfunction
    Had a slight problem with a bathroom cabinet which needed a spare part. The Customer Service Dept at Bathroom City were fab and within less than 2 hours had arranged a replacement part for us from the manufacturer. Can't praise them highly enough.
  • Trevor Cash
    Quick response to my mirror door…
    Quick response to my mirror door problem after sending pictures of offending item .Next day delivery of replacement parts , great service.
  • srinivasan balan
    The choices are fantastic and customer…
    The choices are fantastic and customer service received from Jamie was Brilliant!!! Without his service, we wouldn't have chosen all the products for three bathrooms
    Absolutely 💯 % company.
    Absolutely 💯 % company. Products also 💯 %, Bought a spa bath toilet and vanity set. The quality was outstanding. Staff, kind and sincere, delivery almost next day. Faultless
    Fantastic service
    Fantastic service. Any queries dealt with straight away. Love my vanity unit
  • Anita Mendel
    Good showroom
    Good showroom, lots of choice and very helpful. This the 2nd time we are buying from this company and we would definitely use them again. We were served by Anil and highly recommend.
  • Mike Taylor
    Great experience
    Jim, the salesman, was cordial and helpful. I was impressed immediately with his product knowledge and practical sense. As my order was placed today, I look forward to receiving the shower door, which I am hopeful is as excellent as my introduction to the Company.
  • Phil
    Excellent service
    Placed an order online and received a call to confirm delivery date shortly afterwards. Delivery arrived at wrong address but it was my fault! They sorted it out very quickly and re-routed it to correct address for a very small fee of £40, which meant I didn’t have to drive an 8 hour round trip! Will definitely use again!
  • Martin Freeman
    The after sales care is exceptional
    The after sales care is exceptional. I have had products which have needed some minor parts or replacement after the warranty period and Bathroom City are very good at sorting a replacement quickly and efficiently often at no extra cost. Special shout out to Soma for his exceptional customer care.
  • Mr Ian Dall
    Very polite phoned to ask a question…
    Very polite phoned to ask a question could give me a answer right away so brought the bath straight away
  • Hira N
    Great Customer service
    We had an issue with an item and Maxine at customer service was very prompt in helping us fix the issue. The team at the store in Birmingham were kind and helpful when I went to pick up the replacement. So happy with Bathroom City, would highly recommend.
  • Chris Homer
    Fantastic Customer Service
    I love Bathroom City. They have a great product range and their prices are very competitive. We have recently been looking for soon new handles for the vanity unit we bought last year and Maxine in Customer Services has gone above and beyond in sourcing the handles for us. This is why I am happy to recommend them
  • Nikki Wood
    Super efficient service
    Super efficient service, from order being placed online, a call within 5 minutes to say items were already to be shipped and would be here within 3.1/2 days i.e., Friday lunchtime and delivered to North Scotland by Tuesday. Brilliant
    customer service
    I had a problem with a panel of an Oliver combination Vanity unit and needed a replacement urgently. The bathroom fitter was on site trying to complete the job. Maxine in customer services arranged for a replacement to be couriered to me and it arrived within about 36 hours, free of charge. Fantastic. I was pleased with vanity unit and the very experienced bathroom fitter also commented that the unit was very good quality.
  • Mr. R Williams
    Delivery far quicker than quoted
    Delivery far quicker than quoted. Superb!
  • Tiffany Langton-Jones
    Order process was absolutely 5 out 5
    Order process was absolutely 5 out 5. Rang Bathroom City and spoke with Jaime to clear up a few questions before ordering. Jaime was knowledgeable, helpful, and answered all my questions quickly and efficiently. Received confirmation of order very swiftly. So far 100% satisfied.
  • dina Sage
    Great experience Jamie was really…
    Great experience Jamie was really helpful and within 1 hour everything was sorted including full bathroom purchase with great advice and all our extra requirements, payment and delivery. Service was really friendly, good advice given and a joy to find somewhere that goes extra mile . They even accommodated our German shepherd dog who was with us
  • Jane
    Great from start to finish
    Easy to order. Follow up phone call and email to check on suitable delivery date. Delivery when expected with phone call when a short distance away. Delivery driver helpful and friendly. Couldn’t have asked for more from start to finish.
  • Mr Peter Green
    Excellent service
    Very prompt response to my online order with details of the delivery schedule. The goods arrived on time and I was kept informed throughout. I haven’t fitted the bath yet so I can’t comment other than to say it looks exactly as expected so it should be fine. Bathroom City was the only place I could find which stocked a small bath like this which is due to be fitted on a boat where space is limited, so thank you.
  • William
    Great choice. Quick delivery
    There was a great selection of products. Delivery was very quick indeed. Had direct contact from delivery driver Steve and easily arranged convenient delivery.
  • helen allen
    Polite and professional delivery
    Polite and professional delivery, kept to the time stated so no hanging about. Would use this company in the future.
  • AndrewB
    Excellent service start to finish.
    Clear information on the website about what is included and what is not. Clear photographs both wide shot and details. Really quick response once the order was placed and superb packaging and delivery. From the packages I have opened so far everything is very well wrapped and protected and looks very good. Well made, solid cabinets.
  • Karen
    This is a great place to go as I was looking to refurbish my w c cloakroom a lovely showroom great friendly staff and there after sale are brilliant to solve any queries you mite have I will definitely buy from here again
  • Robin Mc Inally
    Jamie was very knowable and made…
    Jamie was very knowable and made ordering very easy. Order was delivered on the chosen day.
  • Rolandas
    We as bathroom/kitchen installers not…
    We as bathroom/kitchen installers not using Bathroom City very often. Our review based on our order. We ordered 1500 vanity units including basins , taps etc. Product good quality.Communication is very good.Response to emails quick.Items delivered very quickly. Nothing to complain about from our side. Kind regards RE Solutions Kent Ltd
  • JACK
    Great range of modular fitted furniture…
    Great range of modular fitted furniture to fill your space. The online packages give loads of options for different sized bathrooms. Could be even better if you could build your own package online for your exact needs - I had to finish my order by phoning but it was still a simple experience as long as you've worked out everything you need first.
  • Carl
    Excellent service
    Great company I would 100% recommend due to the speed of service & after sales quality.
  • NV
    Wouldn't hesitate to order again...
    Easy process to order online, had a same day call to arrange delivery for two days later. Customer service was helpful when I called on delivery day to ask for a delivery window (they called the delivery company to confirm). Delivery was great - the guy wheeled the pallet straight into our garage for me. Everything accounted for and well protected by packaging. Our new "Patello" set looks great! I would certainly use Bathroom City again, I can't fault the service received.
  • 9073 M J MELLORS
    Bathroom City had the best product for our requirements.
    Bathroom City had the only wall hung basin/toilet combination which would fit the small space available in our renovation project. After complications in our order, Maxine was able to complete the proceedings and save the day. Thank you, Maxine, you're a star!
  • Caroline Henry
    I had an emergency situation where the…
    I had an emergency situation where the company I originally ordered a Matki 1200mm shower screen from a couple of months ago went bust and I had a week and half to find another supplier and they were few and far between! I phoned Bathroom City who were extremely helpful and found one that they could get to them in a week , on a Friday and then organized a courier to deliver it on the following Monday. I had updates from them and messages re the delivery and a 2 hour time slot and a phone call 15 mins prior to arrival. Very impressed!! Thank you😁
  • Tina
    Relaxation City
    Contacted customer service by phone to ask additional questions as no product height information available on the website. Website was easy to use although there was only the option to pay via PayPal rather than debit card. Delivery was within timescale advertised on website. Large pallet delivery which was able to be put straight into the garage. The bath itself is fantastic - purchased with the additional inline heater. Panels purchased to match fit perfectly. Required to purchase additional waste/overflow pipe which did not come with the bath - quick trip to screwfix upon advice from the plumber. Undrilled ledge gave plenty of options to choose own taps. Comes with instructions for electrician to hook up to mains. Buttons for jacuzzi functions work fine and the experience is incredibly relaxing. In-line heater works perfectly and means you can stay in the bath as long as you like!
  • Soundchecker
    Very good customer service and help…
    Very good customer service and help with our orders. We ordered vanity units, heated radiators, basins, taps, wastes etc for 2 whole bathrooms in a loft conversion so needed guiding through it. Order confirmation, shipping, packing all good
  • John Stanley
    Good selection of products
    Good selection of products. Excellent service from sales team very knowledgeable and helpful advice. Good customer service from after sales team.
  • Kathrine Faulkner
    Fantastic, knowledgeable and friendly.
    After being let down last minute I found myself searching google to find the bathroom items a customer of mine had requested and Jamie at Bathroom City was fantastic. He was knowledgeable and friendly and helped me without a second thought. I haven't ordered anything from this certain supplier before and was a little cautious but he put my mind at rest and reassure me the quality of the items were great. We will be using them a lot more in the future as a great supplier is hard to come by.
  • Gerry
    Excellent value and service The unit I purchased was heavily…
    The unit I purchased was heavily discounted and arrived shortly afterwards. Everything was well packaged against damage in transit and arrived in perfect condition, with all parts accounted for. The fitter was impressed with the ease of fitting and the finished item looks great. I am very pleased with this purchase
  • Ben
    Much better experience than similar company
    After being let down by another similar company which now owes me a lot of money, took a chance and use bathroom city. They were easy to communicate with, efficient and delivered promptly - would use this company again.
  • Imran
    Excellent customer service!
    Toni was excellent with advice prior to my order. I needed very specific items to which she was able to confirm it met my requirements. Also went above and beyond to ensure I received next day delivery. Items came well packaged and exactly as described. Great experience, will continue to use Bathroom City for upcoming projects.
  • Brian
    Great people to deal with.
    I wanted to buy a new bath that was reinforced and I admit that I tried the first two companies that came up on the google search but they didnt get back to my queries for three days. I tried bathroom city and I got a response within the hour, I placed my order and I got a notification that the bath and panel had been dispatched, on three days later it arrived, extremely well packaged. I'm impressed and would recommend Bathroom City, Toni was particularly helpful.
  • caroline
    Ordered vanity unit which came very…
    Ordered vanity unit which came very quickly although they sent the wrong drawer handles - as we’d ordered all Chrome fixtures and they’d sent gold. I rang them up and they immediately arranged for the correct handles to be sent and we received them within two working days.
  • Mr Steven Bowron
    Great service.
    Great customer service. Ordered item on Monday and delivered Tuesday morning 200 miles away. Would definitely use again and highly recommend.
  • GP
    Great products and very good service.
    This is the third complete bathroom/shower set i purchased from Bathroom City. Working with Jimmy from Sales team has been a pleasure each time. Will gladly do more business with Jimmy. Would highly recommend. Great products and very good service.
    Excellent product description, sales service and customer support.
    The quadrant shower screen was well described on the website, and once ordered was delivered within 4 days exactly when they said it would be. When I had a fitting query, BC directed me to the manufacturer's helpline (Lake's Bathrooms) and I was really impressed by the practical knowledge of the chap I spoke to. Happy with the product. Easy to install. Overall an A1 experience.
  • Mahajan
    No Need For Improvements
    Very please with the overall service. Any queries we had at point of order were answered straight away. Our delivery was on time with no issues at all, overall a great experience and good customer service.
  • Hunt
    Great Customer Service
    I ordered stock items meaning my delivery was organised quickly. I received updates with regards to my order where needed and i would definitely purchase from here again
  • Peter Icke
    The Price Is Right
    Out of all the companies I considered, I decided with Bathroom City as the prices were perfect
  • Doller Patel
    Best Company
    Very prompt delivery. I had ordered from several bathroom companies and Bathroom City were first to delivery. Very happy with the fast service.
  • Glynn Tate
    Fantastic Experience With Bathroom City
    My order went through smoothly with no issues at all. I was kept up to date at all times meaning I could keep my customers up to date. Everything arrived on time and was in fantastic condition.
  • Mrs Vaughan
    Best Out of 3
    My sales person was extremely helpful. Was looking to purchase my goods from 3 different suppliers but went with Bathroom City, & I'm glad i did as they were able to give me a quick response and everything flowed well after point of sale
  • Mrs Sherrieff
    Really Impressed
    Purchased a Rondo mirror and a Xenon mirror, brilliant looking products. Good communication all round & delivery went ahead when promised.
  • Mrs Lorriman
    Super Service
    Customer service was great and my sales person was very helpful with any queries i had with my order.
  • Hinnet
    Fast Information
    Great customer service rang a few weeks ago and requested dimensions for a product the information was given straight away, fast service.
  • Mrs Mapperson
    Very Impressed
    I have already recommended Bathroom City to others. The Service in-store was great and my salesman Tips was a pleasure to deal with. He was very helpful without being pushy and provided a great service to ensure all my needs were were met when it came to providing product information. I also think the pricing on their products are really good.
  • Mr Welsh
    Good Service
    Fast Delivery and products look amazing. We did have one damaged item on delivery but was resolved straight away when speaking to the customer service team. No improvements needed, great experience.
  • Milat
    No Problems
    Service was very good had no issues.
  • Mr Donnely
    Great Stuff
    Love my new goods and all looks smart in place. had one small issue but this was resolved quickly with no fuss.
  • Mrs Lewis
    Helpful Team
    Quick and efficient service, everyone I dealt with was very helpful.
  • Martins
    No Issues
    Quick service with no issues at all
  • Mr Holland
    Really good
    really helpful with quick efficient services
  • Mr Ferris
    Good Service
    Quick and helpful customer service team.
  • Mr Joe
    Great Response
    Very impressed with response times from customer service, had one small issue that was dealt with quickly.
  • Mr & Mrs Ball
    Missing item, Quickly resolved
    One item was missing from delivery but was shipped for the following day. Efficient customer service!
  • Mrs Clarke
    Customer service was very good! Delivery was quick! Goods to a high standard!
  • Mrs Woods
    Small problem, Resolved
    The customer service team are great! Small issue came up but was dealt with in an exceptional time scale.
  • Mrs Parkes
    Great Experience
    Product were better than expected, customer service was great and I will be ordering again.
  • Mrs Ward
    100% Worth It
    My sales person was Paul, his service was second to none. He had great knowledge of the products purchased and was helpful throughout. The quality of the goods are outstanding and the service as a whole has been an amazing experience. I have recommended Bathroom City without hesitation to friends and family. My plumber was very impressed with the finished project and says it the best bathroom he has seen in 20 years!! Bathroom City would be my first choice for any bathroom related goods, the quality is superb!
  • Mr Jenner
    Overall a Pleasant Experience
    Great website to order from, pricing of the items are very good & the whole process was nice and simple.
  • Mrs Williams
    Quick Service Throughout
    My goods arrived promptly without any issues. When I raised a query to the customer service team I received a quick response. Very impressed!
  • Mr Fletcher
    Good service
    Customer service was good & I was updated on a delay with my order. Kept in the loop throughout
  • Mr Wareham
    Delighted, Thank you
    I have recommended you to my next door neighbour, very good customer service
  • Mr Morris
    No improvements needed, fantastic company and fantastic product!
  • Mr Kidson
    Thank you Bathroom City
    Excellent service from all areas within the business
  • Smith
    Great Company Overall
    Excellent customer service, happy with all goods & have even ordered more
  • Mrs Bossons
    Chuffed To Bits
    We have recommended Bathroom City to friends and family and will be using you again in the future. The showroom was brilliant, had to pop in to see the Hacienda range, it looks as good as the picture online if not bette
  • Cath Pedwell
    Bathroom city have a great choice of bathroom furniture The staff are very helpful and the customer service team provide a great service.
    We have used their products and services several times and have always been very satisfied with the price and service received
  • A Coombes
    Hacienda 1500 Vanity Unit,
    We purchased Hacienda 1500 Vanity Unit, we have been very satisfied with all the service given to date and are delighted with the high quality unit and fittings that were delivered. There was one small item missing but when we contacted bathroom city it was resent and delivered without any delay.
    overall very satisfied customer and would use again, thank
  • Kimberley
    Fantastic Customer Service
    After visiting Bathroom City and viewing the Lucido vanity unit we ordered it immediately. Unfortunately as I checked my delivery today the unit had been damaged in transit. I spoke with great customer service advisors who were very understanding and helpful dealing with the matter immediately by issuing a replacement free of charge, which is to be delivered on their next available delivery. So refreshing not to face a brick wall when speaking to customer service. Thank you for both your help! We look forward to recieving the replacement ready for our new bathroom installation. :
  • Alan M
    First Class Products & First Class Service !
    I purchased my bathroom ( L shaped bath with shower screen, Basin & Toilet ) from Bathroom City after lots of research with different suppliers, and then visiting their Birmingham showroom. Staff were friendly, helpful and knowledgable without being "pushy". They guided me through the various options until I knew exactly what I wanted. I was pleasantly surprised by the prices - which were better than competitors selling similar products of lesser quality ! The delivery service could not be faulted, I chose the day of delivery and received a 1 hour time slot on the day. I had a minor problem with a tap and shower seal after installation that were both replaced without question free of charge. Well done Bathroom City, it makes a welcome change to receive such excellent service these days, and I would recommend you to anyone thinking of buying any new bathroom equipment :-