Bathroom FAQs

Showroom FAQs

Can I visit the showroom, make an order and take it home the same day?

Yes. Bathroom City’s cash and carry warehouse is stocked to the rafters with products that can be taken home on the same day of purchase, simply ask a member of staff if a product is in stock.

Buying Online

Can I buy a bathroom suite online?

Of course, you can! Simply select your products online, add them to your basket, make your payment and choose whether you would like your items delivered or use our click and collect service.

Which cards do you accept?

Bathroom City accepts Visa, Visa Debit, Visa Electron, Mastercard and Maestro.

Can I order items that are not in stock?

Yes. Bathroom City has a close relationship with all of its brands and suppliers so we can order in any items that we do not currently have in stock.

How do I make a payment online?

Simply add the products you wish to buy to your basket, click the blue basket icon at the top right of the website to go to the checkout and follow the instructions.

Can I pay by phone?

Bathroom City prides itself on providing a personal service, so if you feel more comfortable paying by phone, simply give us a call and we’ll talk you through the payment process.

Can I pay with finance?

Yes. Bathroom City offers 0% finance in association with Barclays Finance. For more information and to see our available finance packages, click here.

Delivery & Collection

Can I collect my order from Bathroom City?

Yes. If we have your product in stock you can collect immediately after your purchase or we will arrange a time and date for you to collect if we need to manufacture or order your items.

When can I expect my order to be delivered?

Depending on your order, deliveries arrive up to 48 hours after dispatch. Bathroom City always arranges a time and date for the arrival of your goods.

Where do you deliver to?

We deliver to England, Scotland, Wales, Isle of White, Scilly Isles, Scottish Offshore, Northern Ireland, Isle of Man and the Channel Islands.

How much do you charge for delivery?

Delivery charges vary depending on your location and can be found on our dedicated delivery page

Who do I contact if I have an issue after my order has been delivered?

Delivery zones map

Bathroom City offers a premium aftercare service and our customer service team are at hand to discuss any issues you may have after delivery.  Contact us on 0121 753 0700.

Can I specify a time I would like my order to be delivered?

After making your order, Bathroom City arranges a time and date to make your delivery that conveniences you.

Is Bathroom City open on weekends?

Yes. Bathroom City is open between 9 am and 5 pm on Saturdays and 10 am and 3 pm Sundays.

Do you make deliveries on weekends?

Yes. Bathroom City makes a lot of deliveries over the weekend so we will always be able to find a time and date that’s convenient for you.

Do you do next day delivery?

If your order is in stock and you place your order before 12 pm then we can arrange next day delivery.

If I am not available to receive my delivery can you leave it with a neighbour?

No. Bathroom City will not leave an order with a neighbour but our versatile delivery service ensures we arrange a date and time that is convenient for you.

What happens if I am not in when the delivery is made?

We call and arrange a time and date that suits you, so the correct the measures are taken to ensure you are in. If you need to change your arranged time then please contact us before we have dispatched your order.



Do you have a brochure?

Yes. Bathroom City does offer a brochure which is available to collect from either of our showrooms or can be sent out to you if you drop us an email or give us a call.

What is Bathroom City’s returns policy?

We accept returns within 14 working days after delivery. If items are faulty we will arrange to pick up the item. If there is no fault and you return the item to our store you will be charged a restocking fee. Customers who collect directly from the warehouse are asked to check the item before they leave as these products cannot be returned as faulty.

If I collect directly from the warehouse will you be able to help me load up my vehicle?

Yes. Our warehouse staff provide a friendly service and are always available to help our customers.

Do you offer a fitting service?

No. Bathroom City is a retail service only.

What guarantee do I get with your products?

Guarantees depend on the manufacturer of the product and can be found in our product descriptions.