Your privacy is important to Bathroom City. Therefore, we have designed and implemented a privacy policy to ensure you understand how your data is used by us.


Where referred to as “Bathroom City”, “we”, “our” and “us” this privacy policy is referring to Bathroom City Limited, a company incorporated in England under registration number 03075399 with a registered office at Unit 15, Tyseley Industrial Estate, Seeleys Road, Tyseley, Birmingham, B11 2LQ and VAT no. GB 661259335. When referred to as “Web site”, this privacy policy is referring to

“Cookies” means a small text file placed on your computer by Bathroom City when you visit our Web site. This allows us to identify recurring visitors and to analyse their browsing habits within the Web site.

“Data” means collectively all information that you submit to the Web site. This includes but is not limited to; Account details and information submitted using any of our services. Appointed Data Protection Officer The following individual is responsible on behalf of Bathroom City for all matters relating to the General Data protection regulation and for the security of your personal information. Name: Marjan Rahman, Telephone: 01217530700, Email: [email protected]

What is a Privacy Policy?

A privacy policy is a statement by Bathroom City to its customers that describes how we collect, use, retain and disclose personal information which we hold. It is sometimes also referred to as a “Privacy Statement” or “Privacy Notice”. This privacy policy is part of our commitment to ensuring that we process your personal data fairly and lawfully. Why issue a privacy policy? Bathroom City recognises and values the importance of protecting personal and confidential data in all that we do and takes care to meet its legal and regulatory duties. This policy is one of the ways in which we can demonstrate our commitment to our values in being transparent and open.

What data do we collect and why?

We may ask for or hold personal data about you which will be used to support the delivery of services to you and to ensure that an appropriately high level of service is adhered to.

The data collected may include:

  • Your Name
  • Contact information such as email addresses and telephone numbers
  • Demographic information such as postcode
  • Financial information such as credit/debit card numbers
  • An IP address (automatically collected)
  • Web browser type and version (automatically collected)
  • Operating system (automatically collected)
  • A list of URLs starting with a referring site, your activity on this Web site, and the site you exit to (automaticallycollected)

Bathroom City will not send information or market services to you that are not relevant to the service of which you have expressed an interest in, unless you have otherwise requested that we do so at any prior stage Basket Abandonment If you begin shopping with us and add items to your basket without completing your order, we shall attempt to contact you if possible. These communications fall under a legitimate interest basis and are NOT a form of marketing use.

Recording and Monitoring of Communications

Please be aware that we may record and monitor any form of communication with yourself for quality assurance, training, fraud prevention or for use in any form of dispute. Children, We will not knowingly collect information from any persons under 16 years of age. If you are the legal parent or guardian of a person under 16 years of age, and you believe we have information on that person please contact us. We shall require evidence of your relationship to said person, but if provided, you shall be able to request access and deletion of information.

Credit Checks.

Credit checks are only conducted if a credit account or finance agreement are requested from us. These will be conducted to ensure that we can make credit decisions about yourself and to prevent fraud or money laundering. Our searches will be recorded on the credit reference agency’s files. Your information may also be linked to the records of others living at the same address and to whom you are financially linked. If you apply for a retail credit agreement this will be done directly through our finance partner V12 finance.

Cookies Information

We allow selected third parties who participate with us in marketing programmes to place cookies when you visit our site. These cookies enable us to monitor which adverts you see and click on to get to our site. We currently use Google for this, whose privacy policies can be seen at the following address Adwords: This site contains links to other sites. Please be aware that Bathroom City is not responsible for the privacy practices or content of such other sites and accordingly assumes no responsibility whatsoever in respect of such sites. Furthermore, Bathroom City does not endorse any products and/or services featured on any third-party site. You should exercise caution and look at the privacy statement applicable to the site in question.

Where is your data stored?

Your personal data is retained in a secure electronic format and access is strictly restricted to users within our organisation only.

Our use of data

Any personal data that you submit via any digital route to Bathroom City will be retained for as long as you use its services, or as long as it is required by law for accounting purposes and or warranty cover to ensure we can comply with our legal and contractual obligations.

Data will be used to:

  • Process your order with us.
  • Identify yourself and any accounts you hold with us.
  • Provide Customer Service
  • Detection and prevention of fraudulent activity.
  • Improve our services
  • Ensure compliance with legal, regulatory and corporate obligations and good practice.
  • Participate in investigations by regulatory bodies in connection with legal proceedings.
  • Statistical analyses to improve business operations
  • Ensure business procedures and policies are adhered to.

Bathroom City will NOT sell your details to any third parties however we may have to share your details with relevant third parties in order to progress any matters on your behalf, Where the service of which you have presented an interest in is as follows, please see all relevant third parties of which we may have to share your details but NEVER for the purposes of marketing;

  • Domain Name Services Providers
  • Hosting Providers
  • Analytical Services Providers
  • Goods suppliers

All your personal data is stored securely and in accordance with the principals of the General Data Protection regulations. Third-Party Payment Systems Bathroom City may, from time to time, employ the services of other parties for dealing with matters that may include but are not limited to; payment handling, delivery services, and search engine facilities.

Security of your data

Data security is of great importance to Bathroom City and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected online such as:

  • Storage of your data on secure servers
  • All pages on our website are secured by SSL technology (as demonstrated by the padlock icon in the address bar when using our website, as well as the https prefix).

All information entered when utilising our secure server is encrypted before transmission. Whilst we use all efforts within our power to ensure your data is safeguarded, you acknowledge that no use of the internet is entirely secure, and for this reason, we cannot guarantee the security or integrity of any of the personal data transferred between ourselves and you over the internet. Please contact us if you have any concerns.

Payment Data Protection

To protect your personal data, our website is secured by Comodo. We are also fully compliant with the Payment Card Industry Data Security Standard (PCI DSS), which is tested annually. We regularly monitor our system for vulnerabilities and attacks and carry out regular penetration tests to ensure data security and integrity.

Your Rights Under the General Data Protection Regulation

You have a number of rights available to yourself free of charge. You can view the full breakdown of what these rights are at the link below.

If you would like to utilise any of your rights, then please contact our appointed Data Protection Officer on the details outlined above. You may request from Bathroom City at any stage access to your own data, you may also request that Bathroom City amend or remove any personal data held about you by writing our appointed Data Protection Officer.

Any requests that are deemed unreasonable, and either prohibited or not required by law may be denied. If your request is denied, we shall explain why within 1 month. Any requests that are deemed valid shall be actioned within 1 month, unless the request is complex, where we may advise you of a 2-month extension. To protect the confidentiality, we will ask for verification of your identity prior to any request for information being actioned. If a 3rd party requests any information on your behalf, we will be unable to meet this request until we can verify they are acting with your permission.

You may access certain areas of the Web site without providing any Data at all. However, to use all Services and Systems available on the Web site you may be required to submit Account information or other Data. You may also restrict your internet browser’s use of Cookies.

Cookies Policy

Bathroom City may set and access cookies on your computer. First-party cookies that may be placed on your computer are detailed in Schedule 1 [and third-party cookies that may be placed on your computer.

All cookies used by the Web site are used in accordance with the provisions of the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011.]

Bathroom City has carefully chosen these Cookies and uses them to facilitate certain functions and features of the Web site. We also use cookies for analytics purposes. These cookies track your movements and activities on the Web site and are designed to give us a better understanding of our users, thus enabling us to improve the Web site and our services. Before the Web site sets cookies on your computer, you will be presented with a message requesting your consent to set those cookies when using any of our websites.

None of the cookies set by the Web site jeopardises your privacy in any way and no personal data is collected. By giving your consent to the setting of our Cookies you are enabling us to provide the best possible experience and service to you through our Web site. If you wish to deny your consent to the placing of Cookies, certain features of the Web site may not function fully or as intended.

Certain features of the Web site depend upon cookies to function and are deemed, within the law, to be strictly necessary. You will not be asked for your consent to place these Cookies however you may still disable cookies via your web browser’s settings. You can choose to enable or disable cookies in your web browser.

By default, your browser will accept cookies, however, this can be altered. For further details please consult the help menu in your browser. You may delete cookies at any time however, you may lose any information that enables you to access the Web site more quickly. It is recommended that you ensure your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your browser if you are unsure as to how to adjust your privacy settings.