Our Commitment
At Bathroom City, we are committed to treating all customers fairly. We follow the principles set out by the Financial Conduct Authority (FCA) to ensure that every customer receives clear information, fair treatment, and products suited to their needs.
Our Principles
We ensure that:
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Fair treatment is central to our culture — every team member is trained to act with integrity and care.
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Our products and services meet customer needs and are presented clearly and accurately.
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Customers receive clear, timely information before, during, and after the point of sale to make fully informed decisions.
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Any advice or guidance given is suitable for each customer’s circumstances.
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Products perform as promised, and customers receive the quality and service they expect.
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Customers can switch, cancel, or complain easily, and any concerns are handled promptly and fairly.
Finance Options
We work in partnership with authorised finance providers to offer flexible payment options. All finance applications are subject to status and affordability checks. We ensure that customers clearly understand the key terms of any finance agreement, including interest rates, repayment structures, and their rights and responsibilities before proceeding.
Monitoring and Review
We regularly review our practices, staff training, and customer feedback to ensure that fair treatment remains at the heart of everything we do.